Shipping and Returns

Shipping and Delivery

Our company provides delivery of goods to almost all parts of the world. We offer free delivery to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, and the Holy See (Vatican City State). The delivery is conducted in partnership with postal service operators and their affiliates. The delivery method and timing may vary, depending on the customer's specified address and external factors beyond our control (such as customs regulations, weather conditions, and force majeure).

Approximate Delivery Time

  • In Slovakia: 1-3 days
  • Within Europe: 2-5 days
  • Outside Europe: 3-10 days

We strive to process each order promptly and provide all necessary information to the customer. However, we cannot guarantee the indicative delivery times as they depend on the specific delivery address provided by the customer.

Customs Duties

Customs fees and duties are not included in the price of our products. Customers are responsible for the full payment of any customs fees imposed by the authorities. The amount of these fees cannot be predetermined, as it depends on the specific delivery address. Please be aware that customs fees and duties are non-refundable.

Goods Return

Customers have the right to return ordered goods within 30 days of receipt if the goods and their original packaging can be returned in the same condition as when received. Customers wishing to exercise their right to return goods should contact us in advance at returns@jacobguldan.com. The customer, in the role of the buyer, is responsible for all postage or transport costs for returning the goods to the seller. More detailed information on the method of returning goods is available in the General Terms and Conditions, specifically in the section regarding withdrawal from the purchase contract.