Principles of Personal Data Processing

Personal data processing policy (hereinafter referred to as the "policy")

For the needs and purposes of this Policy, the following shall be understood:

Operator: Jacob Guldan sro with registered office: SNP 1980/29, 900 01 Modra, ID number: 51 852 471. Business company registered in the Commercial Register of the District Court Bratislava I section: Sro, insert number: 130131/B.

Personal data: name and surname, business name, e-mail address, telephone number, billing address, delivery address, IP address, cookies, identification number of a natural person doing business and tax identification number of a natural person doing business, location data, network identifier or to one or more special elements of the physical, physiological, genetic, psychological, economic, cultural or social identity of this natural person (hereinafter also "data" or "information").

The operator of the e-shop www.jacobguldan.sk , as the administrator of Personal Data, hereby informs about the manner and extent of processing of Personal Data, including the extent of the Participant's rights (as defined below) related to the processing of his Personal Data.

When processing personal data, the operator proceeds in accordance with the following legal regulations

  • Law no. 18/2018 Coll. on personal data protection;
  • Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter referred to as the "Regulation");
  • Law no. 563/1991 Coll., on accounting.

Participant is a natural person, entrepreneur or non-entrepreneur, who purchases goods and services from the Operator or is a registered member.

Operator is a legal entity that operates this online store for the purpose of selling goods to end customers. Personal data is processed in connection with the above.

Administrator: The entity that determines the purpose and means of personal data processing carries out the processing and is responsible for this processing. The controller of personal data processed in connection with the operation of the website www.jacobguldan.com is the company Jacob Guldan s.r.o., ID: 51852471 (hereinafter also "we" or "Jacob Guldan");

Processor: An entity that, on the basis of the law or on the authority of the administrator, processes personal data for the administrator, on the basis of a contract on the processing of personal data (hereinafter also "business partner" or "partner"), to the extent that they were provided in connection with the order of products and /or services of the Operator, or as part of negotiations on concluding a contract with the Operator, as well as in connection with the concluded contract.

The e-shop is not intended for persons under the age of 16. A person under the age of 16 can only use our e-shop if their legal representative (parent or guardian) gives their consent. If consent is not granted, it is necessary to inform us about this fact at privacy@jacobguldan.com.

Categories of personal data that we process:

  • identification and address data: e.g. first name, last name, delivery address, invoicing address, registered office address, ID number, VAT number;
  • electronic contact data: e.g. telephone number, e-mail address;
  • other electronic data: IP address, cookies, identifiers in social networks, location data of the device used by the customer, etc.;
  • other personal data associated with the contractual relationship: bank account number, data on the use of our services;
  • other personal data: typically data provided by the customer in the order form or in other documents, including later updates.

We collect different data depending on which of our services you use.

Purposes of personal data processing

Provision of services and their improvement. In order to be able to provide the offered services and improve them to your satisfaction, we process your personal data. Specifically, these include:

Processing of orders for goods or services , ordered either through our website, mobile application, or customer line. The legal reason here is the necessity for the fulfillment of the purchase contract and, in the case of selected data, for the fulfillment of legal obligations (e.g. accounting documents).

Notice about the availability of goods. If you request to monitor the availability of goods, we will process your personal data based on your consent.

Customer support. In order to ensure customer service and to eliminate possible problems during the fulfillment of the purchase contract, we process your personal data on the basis of the necessary fulfillment of these contracts.

Communication. We use the collected data for the purpose of communication with you and its individual adaptation. For example, we may contact you by phone, e-mail, in the application or in another form to remind you that you have goods in your online basket, to help you complete your order, to notify you of the current status of your request, order or complaint or to it from you obtained additional information or notified you that you must perform an action necessary to maintain the active status of your account.

Improving services. We use data to continuously improve our services and systems, including adding new functions, and at the same time with the aim of making informed decisions using aggregated analyzes and business intelligence, all based on our legitimate interest arising from the freedom of business and consisting in the necessity of improving the provided services for the sake of success in economic competition. In order to ensure sufficient protection of your rights and interests, we use personal data that is anonymized as much as possible for the purpose of improvement.

Protection, security and dispute resolution. We may also process data for a legitimate interest, which is to ensure the protection and security of our systems and our customers, to detect and prevent fraud, resolve disputes and enforce our agreements based on legitimate interest.

Marketing offers.

Competitions.

Business announcement. We are sending you a commercial notice regarding similar products to the one you purchased. You can always opt out of these commercial communications using the unsubscribe link in each email. If you unsubscribe from business notifications, we will no longer use your electronic contacts for these purposes. We will start using them again if you register them or explicitly request them.

The marketing offers shown to you may be selected based on additional information we have collected about you over time such as contact information, demographic information, favorites and usage data from our products and websites (cookies, IP address, data provided Your browser, data on clicks, displayed commercial announcements, visited products). We do not perform fully automated processing that would have legal effects for you.

If you are not our customer, we process personal data based on your consent.

You have the right to object to this processing at any time free of charge. Contact details are listed at the end of this document.

Processing cookies from websites operated by our company.

If you have cookies enabled in your web browser, we process behavioral records from cookies placed on websites operated by the company, for the purpose of ensuring better operation of the website and for the purposes of our company's internet advertising. More information can be found in a separate chapter of this document.

We process and store personal data

  • in the time necessary to ensure all rights and obligations arising from the purchase contract
  • during the duration of the contract
  • 4 years from the termination of our contractual relations or 4 years from their acquisition
  • 1 year from the end of the warranty period due to the resolution of potential disputes
  • the time during which the company, as administrator, is obliged to keep according to generally binding legal regulations. Accounting documents, e.g. invoices issued by the company are, in accordance with the law, archived for 10 years from their issuance.
  • The consent for notification of the availability of the goods remains valid until the information about the availability is sent, but for the longest period of 1 year or until it is revoked.
  • Consent to marketing offers is valid for 4 years or until revoked
  • review 4 years
  • communication 4 years
  • competition 4 years
  • in other cases, the processing period results from the purpose of processing or is determined by legal regulations in the field of personal data protection.

Transfer of personal data and disclosure of personal data in relation to third parties

Your personal data will be transferred to third parties or otherwise mediated only if it is necessary for the fulfillment of the purchase contract, on the basis of a legitimate interest or if you have given your consent in advance.

  • processor based on the fulfillment of the purchase contract for the performance of internal processes and procedures
  • to companies issuing credit cards, payment service providers for the purpose of processing payments and banks based on your order, fulfillment of the purchase contract
  • carrier in order to deliver the products or services ordered by you and resolve complaints, including withdrawal from the contract
  • to our partners, in the loyalty schemes in which you participate
  • other service providers, third parties involved in data processing

to third parties, e.g. legal or financial representatives, courts for the purpose of processing tax documents, debt collection or other reasons resulting from the fulfillment of our legal obligations

  • public authorities
  • to third parties conducting customer surveys

If third parties use the data within their legitimate interest, the administrator is not responsible for this processing. These processes are governed by the personal data processing principles of the respective companies and individuals.

Transfer of personal data outside the territory of the European Union

If we transfer the personal data of our customers for processing to a third country (outside the European Economic Area, which also includes countries outside the European Union - Iceland, Liechtenstein and Norway) or to an international organization, we do so only on the condition that this third country or international organization ensures an adequate level of protection or if the recipient of personal data has provided appropriate guarantees of their protection and enforceable data subject rights and effective legal protection of data subjects are available in the destination country.

The European Commission has so far recognized an adequate level of protection in the following countries: Andorra, Argentina, Canada (trade organizations), Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland, Uruguay and the USA (limited to the Privacy Shield framework).

Method of submitting personal data

Personal data is processed both manually and automatically. We keep proper records of all processing activities in accordance with the relevant legal regulations.

Your rights

As long as we process your personal data, you can request free information about the processing of your personal data at any time.

In the event that you believe that we are processing personal data in violation of the protection of your personal data and the legal conditions for the protection of personal data, you can request an explanation, demand that we eliminate the resulting situation, in particular, you can demand the correction, addition, disposal of personal data data or blocking of personal data.

To exercise your rights, contact the commissioner for personal data protection at the e-mail address mentioned in the text above. You can also contact the Office for Personal Data Protection.

You can revoke your consent to the processing of personal data at any time. If you revoke your consent to the processing of personal data, your personal data will be deleted or anonymized; however, this does not apply to the personal data that the company needs to fulfill legal obligations (e.g. processing an order already placed) or to protect its legitimate interests. The disposal of personal data will also take place if the personal data will not be needed for the specified purpose or if the storage of your data will be inadmissible for other reasons established by law.

Cookies files

Our pages use the so-called cookies so that our offer is relevant, interesting and user-friendly for you. Cookies are small text files that are stored on your computer, smartphone or other device and that are used in your browser. You can find more information about cookies here. We use cookies e.g. on the:

  • the correct functionality of the basket so that you can complete your order as easily as possible
  • remembering your login data, so you don't have to enter them repeatedly
  • the best possible adaptation of our pages to your requirements thanks to the monitoring of traffic, your movement around the pages and the functions used
  • finding information about the viewing of advertisements so that we do not show you advertising for goods that you are not interested in

Some cookies can collect information that is subsequently used by third parties and which, for example, they directly support our advertising activities (so-called "third-party cookies"). For example, information about purchased products on our site may be displayed by an advertising agency as part of the display and customization of Internet advertising banners on the web pages you view. However, you cannot be identified based on this data.

Use of cookies

The cookies used on our pages can be divided into two basic types. Short-term, so-called "session cookies" are deleted immediately as soon as you end your visit to our website. Long-term, so-called "persistent cookies" remain stored on your device for a much longer time or until you manually delete them (the time cookies remain on your device depends on the setting of the cookie itself and the settings of your browser).

Cookies can also be divided according to their functionality into:

  • analytics that help us improve the user experience of our website by understanding how users use it
  • conversion, which allow us to analyze the performance of different sales channels
  • tracking, which in combination with conversion help analyze the performance of various sales channels
  • remarketing, which we use to personalize the content of ads and target them correctly
  • essential, which are important for the basic functionality of the website

Rejection of cookies

Setting the use of cookies is part of your internet browser. Most browsers automatically accept cookies by default. Cookies can be rejected or limited to the types you choose using your web browser. Information about browsers and how to set preferences for cookies can be found on the following websites or in the additional documentation of the Internet browsers

  • Chrome
  • Firefox
  • Internet Explorer
  • Android

An effective tool for managing cookies is also available at http://www.youronlinechoices.com/sk/

Links

Our website contains links to other websites which are useful and contain information. Please note that these sites may be owned and operated by other companies and organizations and have different security and privacy policies. Our company has no control over and assumes no responsibility for any information, material, products or services found on or accessible through these websites.

Contact

In case of any questions, comments and requests regarding this Policy, please do not hesitate to contact us at the address or customer line listed in the footer of this Policy or via e-mail address.

Data Protection Officer: Mr. Frank Galbavý

Contact: Jacob Guldan sro, SNP 1980/29, 900 01 Modra, Slovak Republic

Customer service: email: privacy@jacobguldan.com

This Privacy Policy applies from 12 January 2019